Terms of service

Terms of Service

Last Updated: August 1, 2026

OVERVIEW

Welcome to UtsavSales.

The terms we, us, and our refer to UtsavSales, which operates the online store utsavsales. Our store is powered by Shopify, which enables us to provide our products and services to customers.

These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any purchases made through our store. By accessing or using our website, you agree to be bound by these Terms as well as our Privacy Policy and other policies published on our website.

If you do not agree with these Terms, please do not use our website or services.

SECTION 1 – ELIGIBILITY & ACCOUNT

You must be 18 years of age or older to use our services or place an order.
You agree to provide accurate and complete billing, shipping, and contact information.
You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
You agree to use our website and services only for lawful purposes.

SECTION 2 – PRODUCTS

We offer fashion products for men and women, including but not limited to:

Men's Clothing
Men's Shoes
Men's Accessories
Women's Clothing
Women's Shoes
Women's Accessories

We make every effort to display product descriptions, specifications, sizes, colours, materials, and images as accurately as possible. However:

Product colours may vary slightly depending on your screen or device settings.
Product appearance, packaging, labels, or other details may vary due to manufacturer or supplier updates.
Minor variations in measurements, fabric texture, colour, or finish may occur.
Product availability and sizes may change without notice.

We reserve the right to discontinue, modify, or limit any product or collection at any time.

SECTION 3 – ORDERS

Submitting an order does not guarantee acceptance.

We reserve the right to:

Accept or reject any order.
Cancel orders suspected of fraud, misuse, or unauthorized activity.
Limit quantities purchased.
Cancel an order if there is an incorrect price, product information, stock issue, or other material error.

Cash on Delivery (COD)

COD orders may require verification over phone before dispatch.

Orders that cannot be verified may be cancelled without prior notice.

Orders may only be cancelled before shipment. After dispatch, cancellations are not possible.

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

SECTION 4 – PRICING & PAYMENTS

All prices are displayed in Indian Rupees (INR).

We accept payment methods that may include:

UPI
Debit Cards
Credit Cards
Net Banking
Cash on Delivery (COD)
Other payment methods available during checkout

Online payments are securely processed through Razorpay and/or other authorized payment providers.

Prices may change without prior notice.

Applicable taxes, if any, will be shown during checkout.

SECTION 5 – SHIPPING & DELIVERY

We currently ship within India only.

Estimated timelines:

Order Processing: 1–2 business days
Delivery: 5–7 business days

Free shipping is available on eligible orders above ₹500, subject to the shipping terms displayed on our website.

Tracking details may be shared through:

Email
SMS
Order Tracking Page
Other applicable communication channels

Delivery timelines are estimates and may vary due to courier delays, weather conditions, operational issues, public holidays, incorrect address information, or circumstances beyond our reasonable control.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including:

Logos
Images
Product photographs
Product descriptions
Graphics
Website design
Text
Branding
Collection names and promotional materials

belongs to UtsavSales or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, transmit, or commercially use any content without our prior written permission, except where permitted by applicable law.

SECTION 7 – OPTIONAL TOOLS

Our website may provide access to third-party tools and services.

We provide access to such tools on an "as is" and "as available" basis and may not monitor or control all third-party tools.

We are not responsible for the operation, availability, or performance of third-party tools.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for:

Their content
Privacy practices
Products
Services
Security
Availability

Please review the applicable policies of third-party websites before using them or providing personal information.

SECTION 9 – SHOPIFY

Our store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to offer our products and services online. However, purchases made through our store are transactions between you and UtsavSales.

Shopify is not responsible for the products we sell, our fulfillment practices, returns, refunds, or customer disputes between you and UtsavSales, except where otherwise required by law.

SECTION 10 – PRIVACY

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how your personal information is collected, used, disclosed, and protected.

SECTION 11 – CUSTOMER FEEDBACK

Any reviews, suggestions, ideas, comments, or other feedback submitted to us may be used by us to improve our products, collections, services, and customer experience.

You agree that your feedback:

Does not violate any applicable law.
Does not infringe the rights of others.
Does not contain harmful, abusive, fraudulent, or misleading content.
Does not contain malicious software or unauthorized promotional material.

By submitting feedback, you grant us permission to use it for legitimate business and promotional purposes, subject to applicable law.

SECTION 12 – ERRORS & INACCURACIES

Occasionally there may be errors relating to:

Product descriptions
Product images
Sizes or specifications
Pricing
Promotions
Availability
Shipping information

We reserve the right to correct such errors and, where appropriate, cancel or modify affected orders.

If you have already paid for an order that is cancelled due to an error, any applicable refund will be processed according to our Refund & Return Policy and applicable payment procedures.

SECTION 13 – PROHIBITED USES

You agree not to:

Violate any applicable laws or regulations.
Commit fraud or attempt unauthorized transactions.
Provide false or misleading information.
Upload or transmit malicious software.
Attempt unauthorized access to our website, systems, or accounts.
Abuse, threaten, or harass our employees, representatives, or other customers.
Use our website for unlawful or fraudulent purposes.
Scrape, copy, or reproduce website content without permission.
Misuse our website, products, promotions, or services.

Violation of these Terms may result in suspension or termination of access to our services.

SECTION 14 – TERMINATION

We reserve the right to suspend or terminate access to our website or services, where permitted by law, if you violate these Terms or engage in fraudulent, abusive, unlawful, or harmful activity.

Any rights or obligations that by their nature should survive termination will continue to apply.

SECTION 15 – DISCLAIMER

Our website and services are provided on an "as available" and "as is" basis, except where otherwise required by applicable law.

We do not guarantee that:

Our website will always be available or uninterrupted.
The website will always be free from errors.
All products will always be available.
Website information will always be completely error-free.

Product-specific warranties, if any, will be stated on the applicable product page or accompanying documentation.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, UtsavSales, its owners, employees, partners, and service providers shall not be liable for indirect, incidental, special, or consequential damages arising from or related to the use of our website, services, or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless UtsavSales, its owners, employees, partners, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

Your violation of these Terms.
Your unlawful use of our website or services.
Your misuse of our products or services.
Your violation of the rights of another person or entity.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.

The remaining provisions will continue in full force and effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies published on our website, constitute the agreement governing your use of our website and services.

SECTION 20 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms or your use of our website shall be subject to the jurisdiction of the courts located in Delhi, India.

SECTION 21 – CHANGES TO THESE TERMS

We reserve the right to update these Terms of Service from time to time to reflect changes in our business, services, legal requirements, or operational practices.

Any updates will become effective upon publication on this page unless otherwise stated.

We encourage you to review this page periodically for any changes.