Terms of service

Terms of Service

Last Updated: August 1, 2026

OVERVIEW

Welcome to utsavsales.

The terms we refer to utsavsales, operating the online store utsavsales. Our store is powered by Shopify, which enables us to provide our products and services to customers.

These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any purchases made through our store. By accessing or using our website, you agree to be bound by these Terms as well as our Privacy Policy and other policies published on our website.

If you do not agree with these Terms, please do not use our website or services.

SECTION 1 – ELIGIBILITY & ACCOUNT

You must be 18 years of age or older to use our services or place an order.
You agree to provide accurate and complete billing, shipping, and contact information.
You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

SECTION 2 – PRODUCTS

We sell products in categories including but not limited to:

Home
Kitchen
Health & Personal Care
Storage
Fashion
Gadgets

We make every effort to display product descriptions, specifications, and images accurately. However:

Product colours may vary slightly depending on your screen.
Packaging may differ from images due to manufacturer updates.
Product availability may change without notice.

We reserve the right to discontinue or limit any product at any time.

SECTION 3 – ORDERS

Submitting an order does not guarantee acceptance.

We reserve the right to:

Accept or reject any order.
Cancel orders suspected of fraud or misuse.
Limit quantities purchased.

Cash on Delivery (COD)

COD orders require verification over phone before dispatch.

Orders that cannot be verified may be cancelled without prior notice.

Orders may only be cancelled before shipment. After dispatch, cancellations are not possible.

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

SECTION 4 – PRICING & PAYMENTS

All prices are displayed in Indian Rupees (INR).

We accept:

UPI
Debit Cards
Credit Cards
Net Banking
Cash on Delivery (COD)
Other payment methods available during checkout

Our online payments are securely processed through Razorpay.

Prices may change without prior notice.

Applicable taxes, if any, will be shown during checkout.

SECTION 5 – SHIPPING & DELIVERY

We currently ship within India only.

Estimated timelines:

Order Processing: 1–2 business days
Delivery: 5–7 business days

Free shipping is available on eligible orders above ₹500.

Tracking details are shared through:

Email
SMS
Order Tracking Page

Delivery timelines are estimates and may vary due to courier delays or circumstances beyond our control.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including:

Logos
Images
Product descriptions
Graphics
Website design
Text
Branding

belongs to utsavsales or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially use any content without our prior written permission.

SECTION 7 – OPTIONAL TOOLS

Our website may provide access to third-party tools and services.

We provide these tools "as is" without warranties and are not responsible for their operation or availability.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for:

Their content
Privacy practices
Products
Services

Please review their policies before using those websites.

SECTION 9 – SHOPIFY

Our store is powered by Shopify.

Although Shopify provides the ecommerce platform, all purchases are made directly with utsavsales

Shopify is not responsible for any transactions, products, or customer disputes between you and our store.

SECTION 10 – PRIVACY

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how your personal information is collected, used, and protected.

SECTION 11 – CUSTOMER FEEDBACK

Any reviews, suggestions, ideas, or feedback submitted to us may be used by us to improve our products and services.

You agree that your feedback:

Does not violate any law.
Does not infringe the rights of others.
Does not contain harmful or misleading content.

SECTION 12 – ERRORS & INACCURACIES

Occasionally there may be errors relating to:

Product descriptions
Pricing
Promotions
Availability
Shipping information

We reserve the right to correct such errors and cancel or modify affected orders.

SECTION 13 – PROHIBITED USES

You agree not to:

Violate any applicable laws.
Commit fraud.
Upload malicious software.
Attempt unauthorized access.
Abuse or harass others.
Misuse our website or services.

Violation of these Terms may result in suspension or termination of access.

SECTION 14 – TERMINATION

We reserve the right to suspend or terminate access to our website without notice if these Terms are violated.

SECTION 15 – DISCLAIMER

Our products and services are provided on an "as available" basis.

Except where required by law, we make no guarantees regarding uninterrupted access, product availability, or error-free operation.

Unless specifically mentioned on a product page, our products do not include any warranty or guarantee.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, [INSERT BUSINESS/TRADING NAME] shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless [INSERT BUSINESS/TRADING NAME], its owners, employees, partners, and service providers against claims arising from your violation of these Terms or misuse of our services.