Refund policy

Refund & Return Policy

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be in the same condition that you received it.
Be unused, unworn, with all original tags (if applicable).
Be returned in its original packaging.
Be accompanied by the receipt or proof of purchase.
Include a clear and unedited unboxing video showing the package being opened from the beginning. Claims without an unboxing video may not be accepted.

Health & Personal Care products are non-returnable and non-refundable due to hygiene and safety reasons.

To start a return, contact us at utsavsaless@gmail.com or WhatsApp us at +91-9266985463.

Return Address:
F - 78 near panchmukhi mandil kotla mahingirin lalkuan chungi no. 2 badarpur New Delhi (110044)

Please do not send your item back without first requesting a return. Returns sent without prior approval may not be accepted.

Return Shipping

If your return request is approved:

The customer is responsible for a fixed return shipping fee of ₹100.
We will provide instructions on how and where to send the product.
Please pack the item securely to avoid damage during transit.

Damaged, Defective or Wrong Items

Please inspect your order immediately upon delivery.

If you receive:

a damaged product,
a defective product, or
the wrong product,

please contact us within 7 days of delivery by email at utsavsaless@gmail.com or WhatsApp at +91-9266985463.

A clear unboxing video is mandatory for all damage, defect, or wrong-item claims. This helps us verify the issue and process your request quickly.

Non-Returnable Items

The following items cannot be returned or refunded:

Health & Personal Care products
Customized or personalized products
Perishable goods (if applicable)
Hazardous materials, flammable liquids or gases
Gift cards
Sale or clearance items (unless they arrive damaged, defective, or incorrect)

If you are unsure whether your product is eligible, please contact us before placing your order.

Exchanges

We only offer exchanges if:

You receive the wrong product, or
The product is received damaged or defective.

A valid unboxing video is required for all exchange requests.

Exchange requests must be made within 7 days of receiving the order.

Order Cancellation

Orders may be cancelled only before they are shipped.

To request a cancellation, contact us as soon as possible via:

Email: utsavsaless@gmail.com
WhatsApp: +91-9266985463

Once an order has been shipped, it cannot be cancelled.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Online payments will be refunded to the original payment method.
Cash on Delivery (COD) orders will be refunded via bank transfer after the required bank details are provided.
Refunds are processed within 8–15 business days after approval. The actual time may vary depending on your bank or payment provider.