Refund policy

Refund & Return Policy

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be in the same condition that you received it.
Be unused and unworn, with all original tags attached.
Be returned in its original packaging, wherever applicable.
Be accompanied by the receipt or proof of purchase.
Include a clear and unedited unboxing video showing the package being opened from the beginning. Claims without an unboxing video may not be accepted.

For clothing, shoes, and accessories, the product must not have been worn, washed, altered, damaged, stained, or used in any way.

To start a return, contact us at utsavsaless@gmail.com or WhatsApp us at +91-9266985463.

Return Address:

F - 78, Near Panchmukhi Mandir, Kotla Mahingirin, Lalkuan Chungi No. 2, Badarpur, New Delhi – 110044

Please do not send your item back without first requesting and receiving return approval. Returns sent without prior approval may not be accepted.

Return Shipping

If your return request is approved:

The customer is responsible for a fixed return shipping fee of ₹100.
We will provide instructions on how and where to send the product.
Please pack the item securely to prevent damage during transit.
The returned product must reach us in its original condition with all applicable tags and packaging.

Damaged, Defective or Wrong Items

Please inspect your order immediately upon delivery.

If you receive:

a damaged product,
a defective product,
the wrong product, or
an incorrect size/product compared with what you ordered,

please contact us within 7 days of delivery by email at utsavsaless@gmail.com or WhatsApp at +91-9266985463.

A clear and unedited unboxing video is mandatory for damage, defect, or wrong-item claims. The video should show the package being opened from the beginning without cuts or edits.

This helps us verify the issue and process your request efficiently.

Non-Returnable Items

The following items cannot be returned or refunded:

Products that have been worn, washed, altered, stained, damaged, or used.
Products returned without their original tags, where tags were provided.
Customized or personalized products.
Products damaged due to improper use or handling after delivery.
Products that are not returned in their required original packaging.
Gift cards, if applicable.
Sale or clearance items, unless they arrive damaged, defective, or incorrect.

Certain accessories or products may also be marked as non-returnable on their individual product page. Please check the product details before placing your order.

If you are unsure whether your product is eligible for return, please contact us before placing your order.

Exchanges

We offer exchanges in cases where:

You receive the wrong product.
You receive a damaged or defective product.
The product received is different from the product ordered.

Exchange requests must be made within 7 days of receiving the order.

A valid clear and unedited unboxing video may be required for damaged, defective, or incorrect-item exchange requests.

For size-related exchanges, eligibility may depend on the individual product and availability of the requested size. Please check the product-specific exchange/return information before placing your order.

Order Cancellation

Orders may be cancelled only before they are shipped.

To request a cancellation, contact us as soon as possible via:

Email: utsavsaless@gmail.com
WhatsApp: +91-9266985463

Once an order has been shipped, it cannot be cancelled.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Online payments will be refunded to the original payment method.
Cash on Delivery (COD) orders will be refunded via bank transfer after the required bank details are provided.
Refunds are processed within 8–15 business days after approval. The actual time may vary depending on your bank or payment provider.
Applicable return shipping charges may be deducted from the refund amount.