General Questions

1. What products does utsavsales sell?


We offer a carefully selected range of products across categories including Home, Kitchen, Health & Personal Care, Storage, Fashion, and Gadgets. Our goal is to provide practical, problem-solving products at affordable prices.
2. Do I need an account to place an order?

No. You can place an order using our Guest Checkout without creating an account.
3. How can I contact customer support?

You can contact us through:

Email: utsavsaless@gmail.com

Phone / WhatsApp: +91-9266985463

Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
4. How can I track my order?

Once your order is shipped, you will receive tracking details via Email and SMS. You can also track your order through our Order Tracking page.
5. Do you offer warranties on your products?

Unless specifically mentioned on the product page, our products do not include a manufacturer or seller warranty.

Shipping & Delivery

1. Where do you deliver?

Currently, we ship across India only. We do not offer international shipping at this time.
2. How long does order processing take?

Orders are usually processed within 1–2 business days after payment confirmation or COD verification.
3. How long will delivery take?

Most orders are delivered within 5–7 business days, depending on your location and courier availability.
4. Do you offer free shipping?

Yes. We offer Free Shipping on orders above ₹500.

Shipping charges (if applicable) are displayed during checkout.
5. Which courier partners do you use?

We work with trusted courier partners including:

  • Blue Dart
  • Delhivery
  • DTDC
  • Ecom Express
  • Ekart
  • XpressBees
  • Amazon Shipping
  • Other reliable logistics partners based on your location

Payments

1. Which payment methods do you accept?

We accept:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Cash on Delivery (COD)
  • Other secure payment methods available at checkout
2. Is Cash on Delivery (COD) available?

Yes. COD is available on eligible orders.

Please note that COD orders require phone verification before dispatch.
3. Are online payments secure?

Yes. All online payments are securely processed through Razorpay, ensuring safe and encrypted transactions.

Returns & Refunds

1. What is your return policy?

Eligible products can be returned within 7 days of delivery.

To qualify for a return:

  • The product must be unused and in its original packaging.
  • Proof of purchase is required.
  • A clear and unedited unboxing video is mandatory for return requests.

Please note that Health & Personal Care products are non-returnable and non-refundable.
2. When will I receive my refund?

After your returned product is received and approved, refunds are processed within 8–15 business days.

  • Online payments are refunded to the original payment method.
  • COD orders are refunded via bank transfer after the required bank details are provided.
3. Can I exchange a product?

Yes, but exchanges are available only if you receive the wrong product or a damaged/defective product.

A valid unboxing video is required for all exchange requests.