Privacy policy

Privacy Policy

Last updated: August 1, 2026

utsavsales we operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.


Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, phone number, and email address.

  • Payment Information: Payment method details, transaction confirmations, and payment-related information processed securely through Razorpay and other authorized payment providers. We do not store your complete card details.

  • Order Information: Products viewed, added to cart, purchased, returned, exchanged, or cancelled, and your order history.

  • Communication Information: Messages, emails, WhatsApp chats, customer support requests, and other communications with us.

  • Device and Technical Information: IP address, browser type, device information, cookies, and usage data related to your interaction with our website.

  • Account Information (if applicable): Login credentials, preferences, and settings if you create an account on our store.


How We Collect Your Information

We collect information:

  • Directly from you when you place an order, create an account, contact us, subscribe to updates, or communicate with us.

  • Automatically through cookies and similar technologies when you browse our website.

  • From Shopify and our service providers who help us operate the store, process payments, deliver orders, provide customer support, and analyze website performance.

  • From courier and logistics partners for order fulfillment and delivery updates.


How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill your orders.

  • Verify Cash on Delivery (COD) orders through phone verification before shipment.

  • Arrange shipping and provide tracking updates via email, SMS, and our tracking page.

  • Process returns, exchanges, refunds, and cancellations according to our store policies.

  • Provide customer support and respond to your inquiries.

  • Improve our website, products, and shopping experience.

  • Prevent fraud, unauthorized transactions, and misuse of our Services.

  • Comply with applicable laws, legal obligations, and regulatory requirements.

  • Send order-related and service-related communications. We may also send promotional communications where permitted by law, and you may opt out at any time.


Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep you logged in (if applicable).

  • Remember your cart and preferences.

  • Analyze website traffic and performance.

  • Improve user experience and security.

  • Support marketing and advertising activities through Shopify and approved partners.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.


How We Share Your Information

We may share your personal information with:

  • Shopify to operate and host our online store.

  • Payment providers such as Razorpay for secure payment processing.

  • Courier and logistics partners including Blue Dart, Delhivery, DTDC, Ekart, Ecom Express, Xpressbees, Amazon Shipping, and other authorized delivery partners for order fulfillment and tracking.

  • Technology, analytics, and customer support service providers who assist us in operating our business.

  • Government authorities, regulators, law enforcement agencies, or legal advisors when required by law or to protect our legal rights and prevent fraud.

We do not sell your personal information to third parties for monetary consideration.


Shopify and International Processing

Our store is hosted on Shopify. Information you provide may be processed by Shopify and its service providers, including in countries outside India, for hosting, payment processing, security, analytics, and other operational purposes.

To learn more, please review the Shopify Consumer Privacy Policy .


Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive payment information through email or WhatsApp.


Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders and provide our Services.

  • Maintain transaction records.

  • Resolve disputes and process refunds or returns.

  • Comply with legal, tax, and accounting obligations.

  • Enforce our Terms of Service and store policies.


Your Rights

Subject to applicable Indian law, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent for certain communications.

  • Opt out of promotional emails by using the unsubscribe link in our emails.

To exercise any of these rights, contact us using the details below.


Children’s Privacy

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with personal information, please contact us so that we can take appropriate action.


Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing any personal information.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. The updated version will be posted on this page with the revised “Last updated” date.


Contact Us

If you have any questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights, please contact us:

utsavsales Email: utsavsaless@gmail.com Phone / WhatsApp: +91-9266985463 Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM

Address: [INSERT BUSINESS / RETURN ADDRESS]


This version follows your provided Shopify template while aligning with your actual store practices (India-only operations, Razorpay payments, COD verification, courier partners, support details, and 18+ requirement).

I prefer this response